Merchants

SEPTEMBER 3, 2019

Merchants expert in Aviation, Devendra Govender highlights how technology and big data analytics are shaping the airline industry to create better customer experiences. The post How Tech improves the airline customers’ experience? appeared first on Business Process Outsourcing Services | Merchants.

Airlines 40

Airlines Customer Experience Business Process Outsourcing Big data 40

TMP Direct

APRIL 24, 2024

In the dynamic realm of customer support, the interplay between technology and sales assistance is transforming how we connect with customers. TMP Direct is at the forefront of this change, seamlessly integrating AI solutions that not only enhance efficiency but also empower businesses to anticipate customer needs and preferences.

Sales 40

Sales Business Process Outsourcing Analytics Big data 40

Verint

JULY 28, 2017

In a recent ETCIO.com article , Firstsource’s Aparajita Gupta, senior vice president, digital support and analytics, describes how using Verint Speech and Text Analytics helped the India-based business process outsourcer analyze huge volumes of data and—importantly for its customers—find root causes to a variety of challenges.

Analytics 28

Analytics Benchmark Business Process Outsourcing outsourcing 28