Analytics Best practices Gamification Virtual Agent 
DMG Consulting
NOVEMBER 14, 2020
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. It presents information about how these solutions are being used, their benefits, as well as best practices to help companies realize the greatest return from their investments.
DMG Consulting
AUGUST 17, 2017
Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Bots and the more advanced intelligent virtual agents (IVAs), enabled by AI and machine learning, are rightfully attracting a great deal of attention. Speech analytics. Gamification.
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DMG Consulting
APRIL 15, 2020
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG’s 13 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector.
DMG Consulting
DECEMBER 7, 2020
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its.
DMG Consulting
JULY 31, 2019
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Fundamentally, call tracking is software and analytics that are used to capture inbound call activity to determine the effectiveness of online (e.g., When: Today, 17 July 2019.
DMG Consulting
MARCH 31, 2019
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its.
DMG Consulting
MARCH 11, 2021
DMG’s 14 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. The Report examines the business, market and technology trends and challenges confronting contact centers in the wake of the COVID-19 pandemic.
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