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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. This is where artificial intelligence, machine learning, natural language understanding, and analytics come in.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?