Cloud Contact Center Solutions Continue Upward Trajectory
MAY 15, 2018
As this market matures, a vast ecosystem of partners has emerged to participate in this large revenue opportunity. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. While there are major differences in system functionality, reliability, and security, as well as in vendor vertical expertise and knowledge of contact center best practices, the messaging from most of these vendors sounds the same.