Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Market research & trends, best practices, tech. These experts make up our inaugural list of the Vcare Top 50 Customer Care Influencers.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

AWS Machine Learning

JUNE 15, 2022

Edge is a term that refers to a location, far from the cloud or a big data center, where you have a computer device (edge device) capable of running (edge) applications. Edge computing is the act of running workloads on these edge devices. The IoT solution is responsible for controlling the edge application lifecycle. Edge computing.

Transportation 76

Transportation APIs Big data Wireless 76

Calabrio

JANUARY 6, 2016

As more agents are working remotely, in different countries, different time zones and in different languages, the contact center’s systems—for workflow, CRM, analytics—will have to be more tightly integrated. It will be more important than ever to have systems in place to handle all that data, organize it and mine it. Look at 2016.

Contact Center 53

Contact Center Analytics Self service Wireless 53