Analytics, Banking, Groups and Scripts - Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Just by using software, you can scale from one customer representative agent to one thousand and back again without dealing with any downtime. Meet Our Panel of Contact Center Experts: . Alex Tebbs.

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Unlearning and Unleadership at Work with Scott Stratten

Russel Lolacher

JANUARY 2, 2023

And he’s the co-host of UNpodcast, the business podcast for the fed up with his partner and co conspiracer…co-conspirator… Of course, I got to put a damn word in the script that I can’t even pronounce. “Culture is driven top down and felt bottom up. Because you’re not.” ” Scott Stratten.

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Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Unlearning and Unleadership at Work with Scott Stratten

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