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Post-Pandemic Productivity: How to Be Ready for a New Economic Outlook – Part 3

NobelBiz

In the previous two parts of this three-part article, we went on a long analysis of how the business world in general and the contact center world, in particular, have been impacted by the concurrent crises that have “plagued” 2020. Customers want better support for at-home working conditions. It’s time to get productive!

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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

Conversation Intelligence: Unraveling the Power of Data Conversation intelligence primarily focuses on leveraging data and analytics to gain insights from human-to-human conversations. Businesses can utilize conversation intelligence platforms to enhance their sales and customer service strategies.