Analytics Average Handle Time Business Process Outsourcing industry standards 
Global Response
MARCH 20, 2023
If so, it might be time to start reducing your average handle time. Although average handle time might seem like a small—and primarily internal—metric, it can make a big difference on customer satisfaction. your average handle time.
Global Response
DECEMBER 21, 2023
Any channels used for customer communication, data or analytics should be integrated—whether they’re used internally or by your provider. Finally, ensure that your provider has the ability to protect your customer’s data and comply with any relevant industry standards. 7) Evaluate security and compliance.
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