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What is a contact center?

Global Response

Outsourced contact centers have many benefits, including providing technology and systems to your business to improve handle time and increase sales, managing the support team externally and more. Multi-channel contact centers. Increase sales and growth. Automotive. A happy customer is a loyal customer.

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What is a call center?

Global Response

Can focus on customer service, technical support, and/or marketing/sales. Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities. If you need additional support for sales, retention or loyalty programs, that’s also an option.