Analytics APIs Customer Care Gamification 
Babelforce
MAY 19, 2022
It’s an integration superstar, so agents will always have customer data on hand. The solution also uses API integration to allow its automated calling services to communicate with your CRM. This means your IVR always has the right context to provide a personalized service to your customers.
DMG Consulting
MARCH 31, 2019
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The fact that these customized contact center solutions can be built and customized quickly and easily, using standard development languages, is a game-changer.
OctopusTech
SEPTEMBER 29, 2022
A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. Reports and analytics. Integrated CRM. Integration with systems.
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