Analytics APIs Call Logging Survey 
JustCall
JANUARY 20, 2023
It hardly supports integrations and international calling facilities, giving room for alternatives to Ooma. When it comes to Ooma features comparison, it is essential to note that Ooma’s rich offering of products doesn’t always compensate for the lack of analytical insights and performance analysis.
JustCall
JANUARY 30, 2023
Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. It allows you to get real-time conversational insights and shortens agents’ learning curves with AI-based scores and analytics. Sales dialer – Deliver calls using an automated dialer.
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aircall
APRIL 19, 2021
A voice ecosystem starts with VoIP (voice over internet protocol) technology and an open API (application programming interface). Simply put, a VoIP phone system enables voice calling over the internet instead of using traditional analog phone lines. Automated surveys. Allows you to create customized workflows.
JustCall
AUGUST 16, 2021
When you receive multiple calls simultaneously, you can route them to the right agent. After completing the call, you can roll out post call surveys to all your customers. Managers may listen to ongoing calls between agents and customers, without either parties knowing. Capitalize on Automation.
aircall
APRIL 12, 2021
CRM data gives support agents a lot of useful information at their fingertips, allowing them to personalize interactions during incoming and outgoing calls. . A CRM phone integration with VoIP phone systems to automate call logging and centralize voice features, like call recording and voicemail. . Automated surveys.
JustCall
FEBRUARY 6, 2023
All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. Call Analytics Call analytics uses artificial intelligence (AI) to monitor customer-facing calls and tease out essential insights. Also, Aircall supplies APIs and webhooks.
JustCall
MAY 1, 2023
Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. This feedback is then recorded in the analytics dashboard to assess agent performance. On the other hand, Nextiva’s analytical feature is only present for calls.
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