Analytics APIs Call flow Quality management 
JustCall
APRIL 5, 2023
Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.
Enghouse Interactive
SEPTEMBER 3, 2021
Increases productivity by improving call flows. Using threaded, persistent chat to minimize customer data inputs. Centralizes system administration and ongoing management. Accelerates the deployment of hybrid (office, remote) work environments.
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