aircall

JANUARY 25, 2023

Choosing a cloud-based call center solution for your business is a time-consuming process. Genesys is a cloud-based contact center as a service (CCaaS) solution. Genesys is a cloud-based contact center as a service (CCaaS) solution. Its features include AI, voice, analytics, and workforce management.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

JustCall

APRIL 18, 2023

6 key features of a good sales call center software Here are some must-have call center phone systems features that can take your business to new heights. The key is to first identify your needs and then choose from among the call centre platforms with features that meet your outlined needs.

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

JANUARY 30, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. It allows you to get real-time conversational insights and shortens agents’ learning curves with AI-based scores and analytics. Sales dialer – Deliver calls using an automated dialer.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52

JustCall

MARCH 23, 2023

Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. This data benefits companies looking to measure their call center agents’ performance. When to Use JustCall? When to Use Aircall?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

JustCall

FEBRUARY 13, 2023

Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. 5 Capterra– 4.4/5 5 TrustRadius– 9.0/10 10 Trustpilot– 4.4/5 5 Capterra– 4.1/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

JustCall

JANUARY 31, 2023

Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. per user per month Standard – Message, video, and phone features at $28.49

voip 52

voip Enterprise Interactive Voice Response CRM 52

Hodusoft

NOVEMBER 27, 2018

WebRTC powered call center software has everything that agents need to perform their duties efficiently whether they are remote based or on the go. Hodusoft CC solution has the bells and whistles like predictive dialer, autodialer, and skill-based routing as well as call record, barge-in, and real-time analytics.

call center software 40

call center software Call Center Technology Contact center software 40