Analysis B2C Customer effort Upselling 
ProProfs Blog
SEPTEMBER 28, 2018
Chatbots do not create lasting impressions with your customers. Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Customers are growing savvier and can detect a chatbot almost in seconds. Must Read : Why you should use live chat ?
Lumoa
FEBRUARY 9, 2023
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
MARCH 20, 2018
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
Lumoa
MARCH 20, 2018
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
JivoChat
AUGUST 24, 2021
What it tells you: By performing data analysis on your ticket volume, you can identify trends and may be able to predict spikes in customer inquiries. You need to evaluate whether this is due to customer service, price, or other factors. Upsell and Cross-Sell Frequencies. Aiza Coronado. Petra Odak. Natasha Rei.
Expert insights. Personalized for you.
159 
Let's personalize your content