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5 Top Customer Service Articles of the Week 5-16-2022

ShepHyken

MAY 16, 2022

Mention “Net Promoter Score” or “Customer Effort Score,” and you’ll need to order more chairs. Forbes) 14 members of Forbes Business Council shared how managers can ensure high-quality customer service with a lean workforce. Customers are complaining that service is worse than ever.

Customer Service 163
Customer Service Airlines Metrics Journey mapping 163
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What happens if your company overreacts? Your customers exert unnecessary effort!

ijgolding

DECEMBER 17, 2014

Last week I had the pleasure of writing a Customer Experience Review on low cost airline Norwegian. I intentionally say ‘the pleasure’ as I was pleasantly surprised by the experience – not a common feeling I have in my experiences with airlines. The moral of this story is as per the title of this blog post.

Airlines 83
Airlines Morale Customer retention Customer Experience 83
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