Airlines Cloud contact Contact Center Self service 
Babelforce
SEPTEMBER 10, 2020
Why does TTS matter in a contact center? Why does TTS matter in a contact center? It’s an automated, interactive system that provides customer service, either to supplement or replace a human agent. 20% of contact centers have never – EVER – updated their IVR. In this post: What is TTS? What is TTS?
Babelforce
NOVEMBER 4, 2021
Whatever your solution, the first step is integrating WhatsApp with your contact center. With babelforce, that means installing the babelconnect app and linking your contact center infrastructure with WhatsApp. (If 1 Send and receive WhatsApp messages within your contact center software. . #2
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Enghouse Interactive
JANUARY 24, 2019
In high-emotion, stressful situations such as these, airports and airlines experience spikes in calls and service volumes with customers clamouring for answers about the status of flights and want the most up-to-date information on the unfolding situation. Self-service options online can also be effective.
VocalCom
APRIL 9, 2018
Make self-service more efficient. Customers can save time when they use self-service, but only if processes are truly optimized. AI can make self-service work seamlessly by helping customers complete simple tasks. The post 5 Ways AI Can Drive Proactive Customer Service appeared first on Vocalcom Blog.
Aspect
MAY 14, 2018
Based on our own market research, customers prefer self-service and have likely taken time out of their day to call and resolve an issue they’ve likely already tried to address through web or mobile self-service…so why not make the most of every second of that call?
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