Airlines Chief Customer Officer Customer retention SaaS 
ClearAction
MAY 29, 2016
When CRM (sometimes equated with customer experience management ) came on the scene in the mid-90s, Service departments evolved from cost containment to revenue mandates, facilitating up-selling and cross-selling as customer retention tactics.
Netomi
JANUARY 5, 2022
Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. He is an expert in transforming how employees work with customers through multiple digital marketing strategies. He authored the Customer Success book for Wiley! Lynn Hunsaker.
Expert insights. Personalized for you.
67 
Let's personalize your content