Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
When people call a call center, what they are really looking for is a relationship. And, when you think about it, in contact centers today , at least by my experience, a lot of these sorts of measures are tending towards validating that things are OK. For example, the use of quality assurance metrics.
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