CSM Magazine

MARCH 31, 2022

Reducing customer effort is key to keeping your customers happy. If they have to put in a lot of effort to get what they want, they will be less likely to come back. In this article, we will discuss ten easy tips that you can use to reduce the amount of effort your customers have to put in. Order history.

Customer effort 52

Customer effort Self service Airlines CRM 52

VocalCom

OCTOBER 22, 2018

For example, retail brands may send information about holiday sales events and offer special services such as gift wrapping. Airlines might send information about upcoming flights and offer early check-in. Banks may also send monthly reminders about payments. Make your self-service spectacular.

Contact center software 48

Contact center software Airlines Interactive Voice Response Surveys 48

Netomi

MARCH 27, 2022

For example, if you spring for a first-class ticket on a flight, you are going to expect more personal and proactive service from flight attendants. On the other hand, when you purchase a basic economy seat, you expect attendants to simply ask what you need during their food and drink service. Banks: 80% . Airlines: 74% .

Airlines 93

Airlines Benchmark Surveys Customer Support 93