What is an Inbound Call Center? (3 Skills the Best Ones Have!)
Babelforce
SEPTEMBER 3, 2020
Key metrics for inbound call centers. Metrics for inbound call centers generally focus on the cost to the business. Average Handling Time (AHT). The average duration of a customer interaction. FCR is a measure of how often customers had to call more than once about a single issue.
52 
Let's personalize your content