CSM Magazine

OCTOBER 29, 2020

Companies that lead in customer experience outperform those who don’t by an impressive 80%, while 84% of companies that make efforts to improve their customer experience enjoy a significant increase in their revenue. AI For Improved Customer Journey Analytics. The latter is the ideal goal for most online sellers.

Technology 45

Technology Customer Experience CRM Scripts 45

CSM Magazine

OCTOBER 28, 2020

Companies that lead in customer experience outperform those who don’t by an impressive 80%, while 84% of companies that make efforts to improve their customer experience enjoy a significant increase in their revenue. AI For Improved Customer Journey Analytics. The latter is the ideal goal for most businesses.

Technology 40

Technology Customer Experience CRM Scripts 40

CSM Magazine

SEPTEMBER 26, 2018

Companies in Europe are enhancing always-on, omnichannel customer service as more and more consumers embrace AI-driven experiences. Customer service teams in Europe struggle to keep pace with customer demand According to survey respondents, providing service and support 24/7 is their number one customer service challenge.

Technology 63

Technology Customer Service Consulting Consulting 63

CSM Magazine

SEPTEMBER 15, 2022

New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Centre Employees for Success. Both consumers (97%) and contact centre managers (98%) agree that customer service interactions have an impact on whether consumers stay loyal to a brand.

Customer Service 52

Customer Service Chatbots Contact Center Customer centricity 52