LiveVox
APRIL 4, 2022
Welcome to the age of agent empowerment. If there is one thing that The Great Resignation has made clear, it’s that frontline employees want more control over their work and the impact that their jobs have on their professional and personal lives.
JustCall
MARCH 9, 2023
Gladly Gladly Gladly is all about driving customer loyalty by offering tools that enhance personalized interactions between your business and customers. This is a promising move that can help humanize customers in the minds of the agents instead of perceiving them as just “tickets” to solve.
DMG Consulting
SEPTEMBER 16, 2017
There are many checks and balances in contact centers to ensure that renegade agents do not negatively impact customers or a company’s brand. Some recordings are reviewed by a quality management team who evaluate, score, and coach agents on their performance.
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