Agent Empowerment Management Morale Scripts 
Balto
DECEMBER 16, 2022
Agent Empowerment. Agent empowerment is one of the top trends in the contact center space for 2023. Empowering your agents means equipping your teams with the tools, trust, information, and freedom they need to make decisions when customers need it the most. One cheat code towards empowered agents?
SharpenCX
DECEMBER 30, 2019
When your agents handle customer interactions, be sure they don’t lose the human touch. Showing understanding and empathy makes customers happier than sticking to a tightly-knitted call script. Develop better manager-agent relationships. Because it determines your agents’ empowerment, productivity, and happiness at work.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SharpenCX
JUNE 30, 2021
As a contact center manager, much of what you do daily shapes the quality of your service. You likely want to see your agents succeed in their work. As a manager, it’s important that you have a deliberate strategy and an intentional schedule for your coaching and training program. Bottom line? You have a mission to accomplish.
SharpenCX
OCTOBER 8, 2019
It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. It’s time to use it. We’re here to help.
SharpenCX
OCTOBER 8, 2019
It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. It’s time to use it. We’re here to help.
Expert insights. Personalized for you.
52 
Let's personalize your content