Agent Empowerment Feedback Service level Wait times 
NobelBiz
MARCH 5, 2024
These reports are the snapshots, the tangible records that document everything from call volumes and service levels to agent productivity and customer satisfaction scores. Lee Davis – tech analyst, Forbes contributor. Types of Call Center Reports So what type of call center reports are there?
Callminer
AUGUST 1, 2017
They don’t do anything else except maybe monitor a few calls and give some feedback. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. This will improve campaign performance overall including agents’ service levels. Jeff Greenfield.
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