bold360 Blog

AUGUST 31, 2020

Customer self-service (CSS) is a win-win for all involved in today’s uncertain business landscape, one where remote work and digital-first interactions have become the “new normal.”. CSS tools, unlike human agents, are available 24/7 across multiple channels. CSS Tools Go Beyond the Chatbot.

Self service 52

Self service Chatbots Agent Empowerment Morale 52

Toister Performance Solutions

APRIL 30, 2020

Here's a quick definition of priming from Psychology Today : Priming is a phenomenon in which exposure to a stimulus, such as a word or image, influences how one responds to a subsequent, related stimulus. The issue starts in other channels like self-service, social media, or chat which are frequently not optimized.

Average Handle Time 83

Average Handle Time Interactive Voice Response Agent Empowerment Contact Center 83

Comm100

DECEMBER 1, 2017

This contact center priority goes hand in hand with the previous goal of reducing customer friction: by creating (or optimizing) an automated self-service experience, customers will be able to solve transactional self-service issues quickly and efficiently. Conclusion. Download Now.

Contact Center 42

Contact Center Customer centricity Journey mapping Benchmark 42