CSM Magazine

NOVEMBER 3, 2023

Ganpath Thanumoorthy, Senior Vice President and Head of Customer Experience at Firstsource , explains what operations leaders need to know to grasp the opportunity behind the buzzword – and reap the benefits of early adoption. This is hugely significant because it means that your customers won’t just get faster responses.

Customer Service 52

Customer Service Agent Empowerment Average Handle Time Healthcare 52

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

JustCall

MARCH 9, 2023

Did you know that 70% of customers that had their issues solved favourably in the first call would be willing to return to your business for repeat purchases? This is how important customer experience is, especially in the context of contact centers. Make use of unified customer views and data collations to achieve this.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Callminer

AUGUST 1, 2017

Proper training : Giving proper training to agents in the beginning is very important as they will learn how to resolve certain issues and have the proper knowledge of the campaign. This will improve campaign performance overall including agents’ service levels. First, you would need to consider technology.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334