This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Agent Empowerment Remove Customer centricity Remove Quality management Related Topics
Calibration industry standards Interactive Voice Response outsourcing Coaching Customer Service Customer Experience Best practices Analytics Surveys More Related Topics >
article thumbnail

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

CSM Magazine

JUNE 22, 2023

. “At Calabrio, we’re committed to blazing a trail with solutions that elevate our customers’ business operations,” said Kevin Jones , Chief Executive Officer, Calabrio. Agent Empowerment and Scheduling: Grant is Calabrio ONE’s AI-enabled virtual assistant who has revolutionised scheduling for agents and managers alike. “The

Agent Empowerment 52
Agent Empowerment Customer centricity industry standards Analytics 52
article thumbnail

Stay in Sync with Effective Calibration

NICE inContact

DECEMBER 21, 2015

In order to have a successful and credible Quality Management program, calibrations should be included as a key driver. Calibrations ensure fairness for your internal staff, from a strategy perspective, and help deliver a consistent customer experience. Include your agents. Choose your calibration type.

Calibration 48
Calibration Agent Empowerment Quality management Contact Center 48
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024