Remove Agent Empowerment Remove Customer advocacy Remove Customer Service Remove Gamification
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Celebrating the Successes and Achievements of Calabrio Customers

Calabrio

Idaho Central continuously improves frontline engagement and performance and encourages agent empowerment—all backed by Calabrio’s integrated workforce management (WFM) platform. More than half of Idaho Central’s agents maintain a perfect attendance record. ANALYTICS COMPETITION WINNERS. Runner Up – Bluegrass Cellular.