How to Keep Your Customers Happy in a World with the Highest Expectations: 6 Data-Backed Methods to Put People First and Build Positive Experiences
SharpenCX
DECEMBER 30, 2019
Because it determines your agents’ empowerment, productivity, and happiness at work. Internally, it breaks down team morale. Unproductive, undervalued agents can’t make customers happy. What’s the real cost of agent turnover in your contact center? Calculate it based on the facts.
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