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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center 334
Contact Center Call Center Average Handle Time Real estate 334
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7 Key Challenges That Hinder Agent Performance

Talkdesk

MARCH 2, 2018

Agent performance is, itself, a major challenge for contact centers. Even if all the strategic and systemic stars align, there is no guarantee the agents will actually be able to achieve optimal results. To what extent should service levels and response rates mirror those in the conventional voice channel?

Agent Empowerment 40
Agent Empowerment Contact Center Customer centricity Self service 40
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