Agent Empowerment, Coaching, industry standards and Technology

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Agent Empowerment

Coaching

industry standards

Technology

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

CSM Magazine

JUNE 22, 2023

Agent Empowerment and Scheduling: Grant is Calabrio ONE’s AI-enabled virtual assistant who has revolutionised scheduling for agents and managers alike. Grant liberates agents from mundane tasks empowering them to maximise their time. “We are honoured to win this distinguished award.

Agent Empowerment

Agent Empowerment Customer centricity industry standards Analytics

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. So much of contact center efficiency hinges on using the right technology.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Customer Contact Central

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

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