JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. Let’s take a look at the top 10 inbound call center software that can help your business get all its metrics in the right place.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? This comprehensive approach allows businesses of all sizes to unlock a deeper understanding of their customer’s journey, preferences, and pain points.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

NICE inContact

FEBRUARY 23, 2016

Advanced customer data synchronization with automatic screen-pops improves key metrics including Net Promoter Scores, First Contact Resolution, cross-sell, up-sell, and conversion rates. Agent Empowerment through real-time displays of agent performance, productivity and skills rankings metrics.

Agent Empowerment 50

Agent Empowerment Multi-channel support Contact Center Cloud contact 50