Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report
Comm100
DECEMBER 1, 2017
Tip: Invest in a Chatbot to help customers with everyday queries – for the best, most frictionless customer experience, make sure that customers can easily connect with a live chat agent should they find the automated assistance unhelpful. Customer Journey Mapping Is Gaining Importance.
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