Remove Agent Empowerment Remove Average Handle Time Remove Contact Center Remove Customer advocacy
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Inside View: TCL North America

Contact Center Pipeline

If you are unfamiliar with TCL (The Creative Life), you probably won’t be for long. Although the brand is a worldwide leader in TV sales, until recently, it remained relatively unknown in the United States. In 2014, TCL’s leadership team made a commitment to change that. Their goal: To become the No. 3 TV brand […].