Agent Empowerment Analytics Coaching Gamification 
3CLogic
JANUARY 5, 2022
This leads right into another top trend from 2021: a move toward leveraging analytics to promote agent empowerment. Giving agents the tools they need to deliver exceptional experiences. Providing individualized coaching. Voice-Enabled Self-Service Will Give Valuable Time Back To Agents.
Calabrio
OCTOBER 15, 2019
This year we also launched our first-ever analytics competition , so there was even more to celebrate. The analytics competition celebrates companies using Calabrio Analytics to turn contact center data into compelling insights to drive results in their organizations. ANALYTICS COMPETITION WINNERS. THE ONE AWARDS WINNERS.
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