Agent burnout Knowledge Base Service level Wait times 
JustCall
APRIL 3, 2024
This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! Introduce call queuing systems to help manage incoming calls by organizing them in a virtual queue based on priority or order of arrival.
Comm100
OCTOBER 10, 2022
The majority of customer service queries are repetitive and simple in nature, like ‘how do I reset my password’, ‘where is my delivery’, or ‘what time is your store open’. While these queries can easily lead to agent burnout, they also use up valuable agent time.
Balto
DECEMBER 14, 2022
But beware, too high AHT values could mean your agents aren’t devoting enough time to each customer, which might impact your customer satisfaction score. Missed-Call Rate is the number of unanswered customer calls due to long queue waiting times. Missed-Call Rate.
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