Contact Center Agent Burnout – Part 1, Warning Signs
Noble Systems
AUGUST 1, 2019
When agents are overloaded, they are often tardy to work, call in sick more frequently, take longer lunches and breaks, don’t show up to meetings and leave work early. This has a negative impact on occupancy rates and service level and can cause greater strain on others. Decline in productivity. Outbursts and conflicts.
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