The Importance of Accurate Forecasting for Omnichannel Volume
Playvox
MAY 25, 2023
Some channels are considered asynchronous, which refers to communication between an agent and a customer that does not happen at the same time. Common examples are emails or texts where the customer is not expecting a real-time response. Live chat or phone calls are good examples. How Does This Impact Omnichannel Forecasting?
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