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Finding the Balance with Call Center Efficiency: 5 Tips for Improving Efficiency and Empowering your Agents

SharpenCX

You dig through the discarded debris of packaging, find the number for customer service and give them a call. You press 4 to speak to customer service and then…you wait. Next, track agent performance. Digital tools provide a greater level of sophistication to analyze your agents. Unthink it!

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. Just imagine you are a business owner who is considering outsourcing customer service.