Finding the Balance with Call Center Efficiency: 5 Tips for Improving Efficiency and Empowering your Agents
SharpenCX
FEBRUARY 11, 2020
You dig through the discarded debris of packaging, find the number for customer service and give them a call. You press 4 to speak to customer service and then…you wait. Next, track agent performance. Digital tools provide a greater level of sophistication to analyze your agents. as many customers.
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