Agent burnout Customer retention Multichannel Sales 
Balto
NOVEMBER 2, 2023
Great contact centers also make use of every single piece of relevant data and care for the well-being and development of their agents. Complex queries, on the other hand, should be handled by real customer reps. This results in happier, more loyal customers.
Balto
DECEMBER 14, 2022
It results in more satisfied customers, better call outcomes, and faster call resolutions. Productive call center agents are more capable of providing the best level of customer support, ensuring better customer retention. Develop Multichannel Agents.
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