Fonolo

FEBRUARY 14, 2019

News Careers report found that customer service representatives suffer from below-average job flexibility. We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? When agents become disengaged from their work, they are likely to limit the amount of time spent at work.

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Agent burnout Call Center Gamification Contact Center 80

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. VPs & Directors of Customer Experience. VPs & Directors of Customer Service.

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Customer Service Agent burnout Best practices Call Center 100

JustCall

NOVEMBER 22, 2023

Many growing businesses are struggling with this very hidden blocker that’s making it hard for their agents to work efficiently. It’s called the “agent tech stack mess”. The agent tech stack mess primarily breeds agent burnout. So, the financial impact goes beyond just keeping your current customers.

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Agent burnout Upselling Coaching Contact center software 52