4 Practical Strategies to Build Outstanding Omnichannel Customer Experiences in Your Contact Center (With Advice from Lori Bocklund to Reach Omni-Nirvana)
SharpenCX
JULY 2, 2020
As modern consumers, we want easier (and faster) access to products and services. adults turn to channels like chat, social and self-service before picking up the phone to call customer service. Picking up a phone and dialing a customer service line takes longer than that on its own. Bulldoze silos.
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