CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. About the Author Magnus Geverts is VP Product Marketing at Calabrio.

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

Nicereply

SEPTEMBER 6, 2022

Help centers are vital tools in providing effective self-service to customers, enabling you to serve customers well while scaling your support team efficiently. Key quote: “Help your customers help themselves. A help center empowers customers to use your product independently.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

Balto

NOVEMBER 2, 2023

A contact center is considered successful if it’s customer-centric. In other words, every action and decision should directly contribute to higher customer satisfaction levels. Efficient processes and workflows contribute to reduced hold times, high first-contact resolution rates, and motivated agents.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52