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Contact Center Agent Burnout – Part 2, Causes and Remedies

Noble Systems

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. Proper training can also enhance bonding and collaboration which makes agents feel like they are vital to the team, and can increase the likelihood that they will stay with your company longer.

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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Agents won’t burn out trying to channel jump to satisfy needs. The gamification software Kahoot!, Related Article: Best Contact Center Games to Play Remotely 3.