Why AHTs Still Matter and 5 Ways to Improve Them
CSM Magazine
OCTOBER 10, 2023
For instance, your customer success VP might be concerned that short AHTs indicate customers are being rushed into solutions they might not necessarily want and your finance and IT directors both have concerns that long AHTs will increase staffing costs. About the Author Graeme Meikle is a Senior Workforce Management Consultant at Calabrio.
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