Agent burnout Complaint resolution Customer Support Personalization 
Fonolo
JUNE 14, 2018
According to Medallia, “Companies that embrace the digital customer experience are 50% more likely to perform in the top quartile on CX ”. Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits. Don’t miss the last 3 trends!
Nicereply
SEPTEMBER 6, 2022
A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.
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