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Remove Agent burnout Remove Coaching Remove contact center workforce Related Topics
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The Ultimate 5-step Detox Programme for Contact Centre Health

CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres.

Agent burnout 52
Agent burnout Analytics Gamification Coaching 52
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The Morale Doctor is In

Monet Software

NOVEMBER 11, 2020

How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contact center workforce? That sense of ennui, stagnation or general “blah” that creeps up on agents and saps their energy and enthusiasm? Doing so might drive some new excitement.

Morale 100
Morale Agent burnout Contact Center Coaching 100
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