Agent burnout Chatbots Customer Experience White Paper 
Fonolo
JUNE 14, 2018
It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. 2018 is game time.
Fonolo
FEBRUARY 19, 2019
Why You Should Empower Your Customer Service Team. Telltale Signs: How to Identify Call Center Agent Burnout. Customer Experience Trends. The contact center really just one component of the bigger world of customer service or customer experience. Keeping AI and Chatbots in Perspective.
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