Agent burnout Call Center Chatbots White Paper 
Fonolo
JUNE 14, 2018
Offering technology that eases the lives of customers, and acknowledges their increasingly mobile, digital lives: Providing online self-service; the ability to review your business efficiently via short online surveys; and offering chatbots for Q&As are a handful of ways to adapt your business to emerging digital channels.
Fonolo
FEBRUARY 19, 2019
One the recurring tropes in our industry is that consumer behavior and/or new channels and/or AI will lead to a decrease in the importance of the plain old phone call. Is there #VoiceShrinkage in the Contact Center? AI is Not Reducing Call Center Agent Employment. Call Center Metrics. OnHoldWith.
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